How to Write an Email to the United States Postal Service (USPS)

Writing an effective email to the United States Postal Service (USPS) can be a crucial skill when addressing any concerns or inquiries you may have. This article will guide you through the necessary steps to craft a clear and professional email, ensuring your communication with USPS is as efficient and effective as possible.

To write an email to the United States Postal Service, clearly state your concern or inquiry, include relevant information, and be concise.

What To Do Before Writing the Email

Before you start typing, it’s essential to prepare. Here are the steps you should take:

  1. Identify Your Issue: Clearly define why you are contacting USPS.
  2. Gather Information: Collect any relevant information such as tracking numbers, dates, and previous correspondence.
  3. Know Your Goal: Understand what outcome you desire from this interaction.
  4. Check USPS FAQs: Visit the USPS website to see if your question is already answered.
  5. Choose the Right Channel: Ensure email is the best way to address your concern.

What to Include In the Email

Your email should be structured and concise. Here’s what to include:

  • Subject Line: Be specific to get a faster response.
  • Greeting: Use a formal salutation.
  • Introduction: State the purpose of your email.
  • Body: Present your issue or question with all necessary details.
  • Closing: End politely, mentioning any expected actions.
  • Signature: Provide your full name and contact information.

Email Templates – Email to USPS

General Email Inquiry

Subject: Inquiry Regarding [Specific Issue/Tracking Number]

Dear USPS Customer Service,

I am writing to seek assistance regarding [briefly state your issue]. My tracking number is [insert tracking number], and the item was posted on [insert date].

[Provide a detailed explanation of your issue or question].

I would appreciate any guidance or assistance you could provide in resolving this matter. Thank you for your attention to this issue.

Best regards, [Your Full Name] [Your Contact Information]

Request for Missing Mail

Subject: Missing Mail Inquiry for Tracking Number XXXXXXXXXX

Dear USPS Support Team,

I am contacting you regarding a missing mail item with the tracking number XXXXXXXXXX, which was expected to arrive by [expected delivery date]. The last tracking update indicated that the item was [last known location or status], and there have been no further updates since [date of last update].

Please advise on the next steps I should take to locate this item. Your prompt assistance in this matter would be greatly appreciated.

Warm regards,

[Your Full Name]
[Your Address]
[Your Phone Number]
[Your Email Address]

Address Change Notification

Subject: Address Update Request – Customer Number XXXXXXXX

Hello USPS Customer Service,

I am writing to notify you of a change of address that will take effect on [effective date of address change]. Please update my address details as follows:

Old Address:
[Your Old Full Address]

New Address:
[Your New Full Address]

My customer number is XXXXXXXX. Attached, please find the required proof of address change documentation.

Thank you for your assistance in updating my records to ensure uninterrupted mail service.


[Your Full Name]
[Your Phone Number]
[Your Email Address]

Package Delivery Issue

Subject: Delivery Issue for Package Tracking Number XXXXXXXXXX

Dear USPS Team,

I hope this message finds you well. I am reaching out to express a concern regarding the delivery of my package with tracking number XXXXXXXXXX. According to the tracking information, the package was delivered on [date] at [time]. However, I have not received it, and I suspect it may have been delivered to the wrong address.

Could you please assist me in investigating this issue? Any information you could provide would be of great help.

Thank you for your time and help.


[Your Full Name]
[Your Address]
[Your Phone Number]
[Your Email Address]

These templates can serve as a starting point for specific issues when contacting USPS via email. Each template should be personalized with your specific details before sending.


In summary, when you write an email to USPS, clarity and preparation are key. Remember to remain polite and patient, as customer service representatives handle a high volume of inquiries. Following these guidelines will help ensure your email is effective and receives a timely response.