How To Write an Email For Pending Invoices

In this article, you will learn how to write an effective email for pending invoices. You’ll find step-by-step guidance on what to do before writing the email, what to include in the email, and even some ready-to-use email templates to help you get started.

An email regarding pending invoices is an important communication that can help ensure timely payment and maintain a positive relationship with your clients. Let’s dive into how to craft such an email effectively.

What To Do Before Writing the Email

Before composing the email for pending invoices, it is essential to take a few preparatory steps:

  • Gather all the necessary details about the invoice, such as the invoice number, amount, due date, and any relevant supporting documentation.
  • Double-check the accuracy of the invoice information to avoid potential errors or confusion.
  • Review your company’s payment terms and policies to ensure you are following the correct procedures.
  • Consider any previous communications or interactions with the client related to the invoice to provide context and continuity.

What to Include In the Email

When composing an email for pending invoices, it’s important to include the following elements:

1. Clear Subject Line

Choose a subject line that clearly conveys the purpose of the email, such as “Payment Reminder: Invoice #[Invoice Number].” This will help the recipient understand the importance of the message at a glance.

2. Polite and Professional Greeting

Start the email with a polite and professional greeting, addressing the recipient by their name if possible. For example, “Dear [Client’s Name],” or “Hello [Client’s Name],”

3. Briefly State the Purpose

In the opening paragraph, clearly state the purpose of the email. For example: “I am writing to remind you about the pending invoice for [Product/Service] dated [Invoice Date].”

4. Provide Relevant Details

Include all the relevant details about the pending invoice, such as the invoice number, amount due, and the due date. This helps avoid any confusion or misunderstandings. You can also attach a copy of the invoice for easy reference.

5. Highlight Payment Methods

Mention the available payment methods, such as bank transfer, credit card, or online payment platforms, and provide any necessary instructions or links for completing the payment. Make it as convenient as possible for the recipient to settle the outstanding invoice.

6. Express Appreciation

Show appreciation for their business and acknowledge any previous positive experiences. This can help maintain a positive tone throughout the email and foster goodwill with the client.

7. Specify Action Required

Clearly state the action you expect from the recipient, which is the payment of the pending invoice. Specify any deadlines or additional information they need to provide, if applicable.

8. Professional Closing

End the email with a professional closing, such as “Thank you for your prompt attention to this matter” or “Should you have any questions or concerns, please don’t hesitate to contact me.”

Email Template for Pending Invoices

Subject: Payment Reminder: Invoice #[Invoice Number]

Dear [Client’s Name],

I am writing to remind you about the pending invoice for [Product/Service] dated [Invoice Date].

The invoice details are as follows:

Invoice Number: [Invoice Number]

Amount Due: [Amount Due]

Due Date: [Due Date]

Please ensure that the payment is made at your earliest convenience. You can settle the outstanding amount by [Payment Methods] using the following link/information: [Payment Instructions/Link].

We appreciate your business and the opportunity to serve you. If you have any questions or need further assistance, feel free to reach out to our team.

Thank you for your prompt attention to this matter.


[Your Name]


By following these guidelines, you can effectively compose an email about pending invoices. Remember to be clear, polite, and professional throughout the email. Additionally, consider personalizing the template to match your company’s branding voice. Promptly addressing pending invoices will help maintain positive client relationships and ensure timely payments.

Here are a few additional tips to keep in mind:

  • Follow up on pending invoices at appropriate intervals, using polite reminders if necessary.
  • Keep records of all communications related to pending invoices for future reference.
  • Consider setting up automated reminders or utilizing accounting software to streamline the invoice management process.

Now that you have the knowledge and a template to get you started, go ahead and craft an effective email for your pending invoices!