How To Write an Email For a Shipment

In this article, you will learn how to write an effective email for a shipment. Whether you are coordinating a delivery or requesting information about a package, following the right format and including the necessary details can help ensure a smooth communication process.

What To Do Before Writing the Email

Before writing the email, make sure to gather all the relevant information related to the shipment. This includes:

  • The tracking number of the package
  • The date the shipment was sent
  • The intended recipient of the shipment
  • Contact details for the shipping company or carrier

What to Include In the Email

When composing the email, it’s important to include the following details:

Subject Line

Choose a clear and concise subject line that accurately summarizes the purpose of your email. For example, “Inquiry about Shipment Status” or “Urgent Request: Delivery Update.”


Start your email with a polite greeting. Address the recipient by their name if possible, such as “Dear Mr. Smith” or “Hello Jennifer.”


Begin with a brief introduction, stating your name, company (if applicable), and the reason for your email. For instance, “I am writing to inquire about the current status of my shipment.”

Specific Details

In this section, provide specific information related to the shipment. Include the tracking number, date of shipment, and any other relevant identifiers. Be as detailed as possible to ensure a clear communication.

Inquiry or Request

Clearly state the purpose of your email. If you have a specific question or request, mention it here. For example, “I would appreciate an update on the estimated delivery date” or “I kindly request assistance in locating the package.”


End your email with a polite closing. Use phrases such as “Thank you for your attention” or “I look forward to your prompt response.”


Include your full name, contact information, and any relevant job title or affiliation. This helps the recipient easily identify and respond to your email.

Email Templates

Template 1

Subject: Inquiry about Shipment Status

Dear [Recipient’s Name],

I am writing to inquire about the current status of my shipment. The package was sent on [Date of Shipment] and the tracking number is [Tracking Number].

I kindly request an update on the estimated delivery date. Your assistance in locating the package would be greatly appreciated.

Thank you for your attention to this matter.


[Your Full Name]

[Contact Information]

Template 2

Subject: Urgent Request: Delivery Update

Hello [Recipient’s Name],

I hope this email finds you well. I am writing to urgently request an update on the delivery of my package.

The package, with tracking number [Tracking Number], was sent on [Date of Shipment]. However, there have been no updates on its progress.

Your prompt attention to this matter is greatly appreciated. I look forward to receiving a response.

Thank you and kind regards,

[Your Full Name]

[Contact Information]


Writing an effective email for shipment inquiries or requests requires attention to detail and clear communication. By following the outlined steps and including all necessary information, you can increase the chances of receiving a timely and helpful response from the shipping company or carrier.

Remember to be polite and concise in your emails, and always double-check the accuracy of the provided details. This will help ensure an efficient resolution to any concerns or queries you may have regarding your shipment.

Good luck with your communication! If you have any further questions, feel free to consult the shipping company’s guidelines or contact their customer support for additional assistance.