How To Write an Email Asking an Airline For Vouchers

In this article, you will learn how to write an effective email asking an airline for vouchers. Whether you experienced a flight delay, cancellation, or had a poor customer service experience, sending a well-crafted email can increase your chances of receiving compensatory vouchers. The key question here is “How can I write an email asking an airline for vouchers?”

What To Do Before Writing the Email

Before diving into writing the email, it’s important to gather and know some essential information:

  • Flight details: Collect important information like flight number, departure and arrival times, and dates.
  • Documentation: Save any relevant documents such as boarding passes, receipts, or photographs as evidence for your claim.
  • Reason for requesting vouchers: Clearly identify the reason behind your request, whether it’s a delayed or canceled flight, lost baggage, or unsatisfactory service.

What to Include In the Email

When writing the email, make sure to include the following components:

Subject Line

The subject line should be concise and specific. Use keywords like “Flight Issue” or “Request for Vouchers” to grab the airline’s attention.


Start your email with a polite and professional greeting. Address the recipient by their name, if possible.


In the introduction, briefly state who you are and provide context for your email. Explain the reason behind contacting the airline and mention the details of your flight.

Description of the Issue

In this section, clearly explain the issue you encountered, whether it was a flight delay, cancellation, lost baggage, or poor service. Include any relevant details, such as dates, times, and flight numbers. Be concise, but provide enough information for the airline to understand your situation.

Impact on You

Explain how the issue affected you personally. Whether it caused inconvenience, financial loss, or emotional distress, conveying the impact can help the airline understand the importance of compensation.

Request for Vouchers

Clearly state that you are requesting compensatory vouchers from the airline. Be specific about what you expect as compensation. This could include travel vouchers, vouchers for future flights, or upgrades.


If you have any supporting documentation, attach it to the email. This could include photos of damaged luggage, receipts for additional expenses incurred, or any other relevant evidence that strengthens your case.

Polite Closing

Conclude your email with a polite closing, expressing gratitude for their attention to the matter. Provide your contact details and state that you look forward to their prompt response.

Email Template – Asking an Airline for a Voucher

Subject Line: Flight Issue – Request for Vouchers

Dear [Airline Representative’s Name],

I hope this email finds you well. My name is [Your Name], and I am writing to bring to your attention an issue I recently encountered during my flight with [Airline Name].

On [Date], I was scheduled to board flight [Flight Number] from [Departure Airport] to [Arrival Airport]. However, I experienced a [delayed flight/canceled flight/lost baggage/poor service], which significantly impacted my travel plans.

The delay caused me [describe inconvenience, financial loss, emotional distress, etc.]. As a loyal customer of [Airline Name], I kindly request compensatory vouchers as appropriate compensation for the inconvenience I experienced.

I have attached relevant documentation, including boarding passes and receipts for additional expenses, to support my claim. I trust that this evidence will help you understand the seriousness of the situation.

I would greatly appreciate it if [Airline Name] could provide me with [travel vouchers/vouchers for future flights/upgrades] to compensate for the inconvenience and ensure my continued loyalty as a valued customer.

Thank you for your attention to this matter. I can be reached at [Your Phone Number] or [Your Email Address] should you require any further information. I look forward to your prompt response.


[Your Name]

Feel free to modify the template to suit your specific situation. Personalizing it will make your email more effective.


Writing a well-structured and polite email is crucial when requesting vouchers from an airline. Remember to gather all necessary information, clearly describe the issue, explain the impact on you, and specify your request for compensation. Attach any relevant evidence to strengthen your case. By following these steps and using the provided email template, you increase your chances of receiving the vouchers you deserve.


  • Remain polite and professional throughout your email.
  • Be concise and clear in explaining the issue and its impact on you.
  • Attach any supporting documentation to strengthen your case.
  • Personalize the email template to suit your specific situation.
  • Follow up if you don’t receive a response within a reasonable time frame.